Delivery FAQs Which delivery service do you use? How long will it take for my order to arrive? How are postage costs calculated? For UK packages Royal Mail also charges according to size. Is this taken into account? Can I check on P&P costs before I purchase? Is there a minimum order size? Do you post worldwide? Q: Which delivery service do you use? A: For UK customers both Royal Mail & courier services are available, overseas orders are sent via Airmail. Is some cases where the Royal Mail option is secected, heavier packages may be sent via carrier. The use of a carrier for heavier orders reduces cost, this is reflected in our delivery charges. UK customers can also order offline, using the mail order price list which includes Second Class Post. Q: How long will it take for my order to arrive? A: Our Terms & Conditions state 30 working days, in practice we usually dispatch daily (Monday to Friday), although occasionally It may take up to three working days to post. Normally you can expect all orders to be sent within three working days. If a longer lead time is foreseen then a notice will be place at the top of all shopping cart pages (Javascript enabled browsers only). The postal system can be subject to delays but UK customers can normally expect their goods to arrive within 10 days, usually very much quicker. Overseas deliveries can take a little longer & can also be held up while awaiting customs clearance. Our courier delivers Monday to Friday (Public Holiday excepted), all stated delivery times exclude weekends & apply from the day of dispatch. Q: How are postage costs calculated? A: Royal Mail postage is calculated by weight. Courier delivery is at a fixed cost, regardless of order size. Q: For UK packages Royal Mail also charges according to size. Is this taken into account? A: There is no direct means of allowing for this, It would be necessary weigh & quote for every order manually. This would increase handling times & costs, resulting in higher P&P charges. For the lower weight packages I work on an average of the two tariffs. In some cases your order may be delivered in more than one letter. Q: Can I check on P&P costs before I purchase? A: Yes, you can see P&P costs at any time. Just click the 'view cart' link, found at the top of any shop page, enter your shipping zone & press the recalculate button. You are not committed to order & can still continue shopping, amend the cart contents or cancel. Q: Is there a minimum order size? A: Yes, for online purchases £4.00 (excluding P&P), for offline purchases £5.00 (P&P included). Q: Do you post worldwide? A: Yes, with the exceptions of the USA & Canada, for insurance reasons & Nigeria due to high levels of fraud.