Frequently Asked Questions About Delivery

Which delivery service do you use?

For UK customers, Royal Mail although courier services may be used during periods of disruptions to Royal Mail services.

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How long will it take for my order to arrive?

Stock items will normally be dispatched the next working day after purchase, although occasionally it may take up to three working days to post. If a longer lead time is foreseen then a notice will be place at the top of all shopping cart pages (only visible in Javascript enabled browsers). The postal system can be subject to delays but UK customers can normally expect their goods to arrive 1 to 2 working days after dispatch (First Class Post) or 2 to 5 working days (Second Class). Delivery for EU customers about 7 days after dispatch. Non EU overseas deliveries usually take longer & can also can also be held up while awaiting customs clearance.
All stated delivery times apply from the day of dispatch, Working Days exclude weekends & Public Holidays.

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How are postage costs calculated?

Postage is calculated by weight.

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For UK packages Royal Mail also charges according to size. Is this taken into account?

There is no direct means of allowing for this, It would be necessary weigh & quote for every order manually. This would increase handling times & costs, resulting in higher P&P charges. The lower weight prices are based on an average of the two tariffs.

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Can I check on P&P costs before I purchase?

Yes, you can see P&P costs at any time. Just click the 'View Basket' link, found at the top of any shop page, enter your shipping zone & press the recalculate button. You are not committed to order & can still continue shopping, amend the cart contents or cancel.

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Is there a minimum order size?

Yes, for online purchases £3.95 (excluding P&P).

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Do you post worldwide?

I only post to Great Britain. Due to the The Windsor Framework & EU GPSR I can no longer supply to Northern Ireland.

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Do you have a shop & can I collect items in person?

Sorry but I don't have a shop, this is a mail order only business & I'm currently unable to offer customer collections. This is due to restrictions placed by both my property & business insurers.

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